Hotels, Are You Prepared for Digital Detox Travelers?

“We do not have Wi-Fi…talk to each other. Pretend it is 1995.” read a Café board in Annapolis, Maryland, a picture of which went viral on Facebook in December 2015. What makes cafés and restaurants put up such displays nowadays? These are supposed to be places where colleagues, friends, and families connect over a bite…

How can Hotels Generate More Revenue from Customer Loyalty – Part II

In the first part of this blog post, we have read about interesting ways to cash on customer loyalty. Every hotel or travel business is dependent on its customers for churning revenue. While hoteliers must be already thinking along these lines, but we can’t ignore the fact that an existing client pool is always the…

How can Hotels Generate More Revenue from Customer Loyalty – Part I

Image Credit: ExpertBeacon What is the key opportunity in the hospitality industry that can help your hotel generate more revenue in 2016? It is customer loyalty. Industry trends demonstrate that it is easier to convert current customers than to look out for new ones. In the online space today, where ad impressions, clicks and conversions…

Create a new chapter in the relationship between Your Hotel & Guests with Chat Tools

This is a guest blog by our valued partner – GuestCentric. Did you know increasing your customer satisfaction and decreasing your cancellation ratio is not that tough as it may sound so? We all know that guest satisfaction and word-of-mouth are the keys to increase sales and drive success. We also know that many guests book a…

Zika virus outbreak: Is tourism industry in Central and South America on risk?

It’s growing and getting stronger. This Zika virus news capsule is not easy for the travel and tourism industry professionals to swallow. As the mosquito-borne Zika virus enters into the United States, there’s a growing anxiety in the tourism industry. Further, a warning from the WHO that the Zika virus is “spreading explosively” and that it’s now an…

Introducing BrandGain Restaurant Module

According to Kirby Payne, President of HVS Hotel Management, the primary role of F&B in a hotel is to increase a hotel’s room revenues. To this effect, if a hotel can increase their aggregate user ratings by one point (e.g. 3.3 to 4.3), they could increase their price by 11.2% before impacting occupancy. New age…